Desk Knowledge Base

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Desk knowledge base. But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner. A rich repository of more than a million contributions from autodesk its community and its partners. Please see the autodesk creative commons faq for more information. Learn the six steps to build an effective help desk knowledge base for your business.

A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences. Email phone or skype. From top to bottom a knowledge base should be educational motivational and organized. Find tutorials documentation downloads troubleshooting articles.

You may wish to set role restrictions to agents only. Writing effective help desk knowledge base articles. The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics. It must answer common questions efficiently to save customers time and confusion.

A full fledged kbase will help improve agent productivity and customer satisfaction. Most of all a knowledge base should build upon itself to coalesce into an educational archive that s accessible and practical. After you set up confluence as a knowledge base for service desk your customers can browse that content for free. Except where otherwise noted work provided on autodesk knowledge network is licensed under a creative commons attribution noncommercial sharealike 3 0 unported license.

You only need to pay for people who are adding editing content. Using it is powerful. Preserve old versions of articles versioning can be achieved in zendesk by making a copy of an article before you update it and moving that copy into a special archive kb. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer.

10 great knowledge base examples. And there is an option to have your knowledge base wiki faq limited to customers or open to the public. Support teams know the most about customer issues and the best way to solve them.