Dental Front Desk Training Checklist
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Turn on your computer station.
Dental front desk training checklist. The practice of dental hygiene has existed since 1913 when the term dental hygienist was first coined and 1914 when dr alfred fones graduated his first class of 27 hygienists in bridgeport connecticut 1 today 75 9 of all dental general practitioners employ a hygienist 2 the hygienist of today has come a long way since dr fones school. Provide your front office staff with the necessary dental scheduling training and make them valuable members of your business. This person should possess excellent verbal skills as well as the ability to adhere to well defined systems. Dental front office checklists are helpful for a couple of reasons.
The dental front desk is a hub of activity. The front desk coordinator is the first person that comes in contact with the patient. The front desk area of a general practice is crucial to the profitability of any dental practice. This receptionist policy is designed as a step by step guide to entering a new dental patient s information into eaglesoft and to ensure that your front office has all of the required data needed to ease the transition for the patient and the front office staff.
While some of the information in this article could be applicable for other new staff in the practice i e. The checklist gives the new team member a place to start. An efficient front desk is key to a productive practice. Invest in virtual training to make the process convenient for all employees without restrictions on time or space.
Guidance of the day to day. Dental office phone training can prove an effective means of enhancing patient satisfaction. Our daily checklists help your fd staff to make the most of their day. You may copy paste and edit checklists.
Your dental front desk coordinator or anyone else who may be covering the phones must be ready to shift immediately. Last updated on september 23rd 2020 at 10 33 am. To complete it your supervisor or mentor will review the competency areas and the skills techniques and procedures outlined in each competency area of your essential duties for your job position. Training the dental front desk coordinator for the first call from a new patient of all the non clinical activities in your office taking the first phone call from a prospective patient may very well be the most critical.
This article is directed primarily at the hiring of new dental front desk staff. Make the music selection and turn on stereo no heavy. It s also helpful if another team member is filling in. They can be helpful when training new front office team members.
Dental receptionist daily checklist. As the leading authority on virtual dental front office training laura helps dental professionals who want to be better at what they do gain the training they need through online video courses live seminars and coaching. Front office orientation competency checklist is a tool for all staff who is assigned to the front desk position. There is so much going on at times.
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